# Delyva

This setup consists of 3 parts, namely:&#x20;

{% hint style="success" %}
This feature is available for **Premium** and **Ultimate plans**.
{% endhint %}

* **Part 1**: On the Delyva platform&#x20;
* **Part 2**: On the Shoppego platform&#x20;
* **Part 3**: How to fulfill an order

## Part 1: Setting up Delyva

Please ensure that you already have a **Delyva account**.

{% hint style="info" %}
[Click here](https://my.delyva.app/customer/signup) to register for [Delyva](https://my.delyva.app/customer/signup). Delyva registration is free.
{% endhint %}

1. Please **log in** to your **Delyva** account.

![](/files/-MgdLFQeW5N0XczyliuB)

2\.  In the **Dashboard**, click on your Name in the top right corner.

![](/files/-Mgd8zqqdCshPUiMK6wV)

3. Click on the **Settings** tab.

![](/files/-Mgd9iQxlbwkQKSALX0_)

3\. Click on the **API Integrations** tab.

![](/files/-Mgd9az3DgHdRVycx74q)

4. On the **API Integrations page**, you can obtain **all three keys required** to integrate with the Shoppego system.
   1. [Company ID](#1-company-id)
   2. [Customer ID](#2-customer-id)
   3. [API Key](#3-api-key)

### **1 : Company ID**

1\. In the API Integrations page, you can **find your Company ID** value. You can refer to the display below:

![](/files/-MgdC6tg-mHtVokj0LHm)

### **2 : Customer ID**

1\. On the **API Integrations** page, you can find your **Customer ID** value. You can refer to the display below:

![](/files/-MgdEMDlxN9H5s_VaOH7)

### **3 : API Key**

1\. On the **API Integrations** page, you can click the "**Add new key**" button.

![](/files/-MgdFXb97xtmQ44PDA9W)

2\. Then a pop-up will appear for you to **enter a name** for your **API key**.

{% hint style="info" %}
You can just **enter any name** that you prefer as your reference.
{% endhint %}

![](/files/-MgdFbMrvwWrJlUbgQtC)

3\. Once done, you can click on the "**Create & View**" button.

![](/files/-MgdFkl2Dnl4kFXgkpT5)

4.There will be a display showing your **API key**.

![](/files/-MgdFzFKCk9h3VHlF3uC)

5.You can click on the **Copy button** to copy the **API key** and paste it into the Shoppego system.

![](/files/-MgdG43WOjSVxXWpvML9)

6\. Once you have entered or saved the **API key**, you can click **Done**.

![](/files/-MgdGHFp4tTyAB00Eyjy)

## Part 2: Setup in Shoppego

1\. Log in to your **Shoppego Dashboard**, then navigate to **Settings > Shipping Providers.**

<figure><img src="/files/6iS5SNhNJ70UnRj5VwHF" alt=""><figcaption></figcaption></figure>

2. Click on the **Activate/Edit** button on the **Delyva** Shipping Provider section.

![](/files/GBXIUwyGh8TJ4AlziBEn)

3. Enter the **Company ID, Customer ID,** and **API key** that you obtained in the Setup step of[ Part 1.](#part-1-setting-up-delyva)

![](/files/bjhyk72RwJecx6Ra8OD7)

4. Once you have entered all the information, click on the **Save** button. Please refer to the image below.

{% hint style="success" %}
Make sure to check the **Enable Delyva (Matdespatch)** box by clicking on it.
{% endhint %}

![](/files/-MgdKuYBguyt7MrLiEgu)

Now your Shoppego platform is <mark style="color:green;">**ready to be connected**</mark> with the Delyva platform.

{% hint style="success" %}
Make sure your account has **enough credit** to use the **Delyva** system.
{% endhint %}

## Part 3: How to Fulfill an Order

Guide to setting up order management in the Shoppego platform to **generate an Airway Bill** on Delyva without needing to log in.

1. Log in to the **Shoppego Dashboard** and click on **Orders** in the left panel.

![](/files/lasUUilnpBxcaM16QKJd)

2. **Select** and click on the order that was made for delivery using **Delyva** and the display will appear as below. Click on the '**Arrange Shipment**' button.

![](/files/8iFJZK2k86EUe0IDT4eN)

3. Click the blue '**Create Shipment**' button in the upper right corner. Click on '**Select Shipment Provider**' and choose **Delyva**.

![](/files/Snrqd2SFXavpmDkJNkAO)

4\. Click on '**Choose Services**'. **Click** on any courier service you want to use. The price has been determined according to the address provided in the order.&#x20;

![](/files/dL3zOiXfkmN22agi99V7)

5.Next, click on '**Method**' and choose '**Dropoff**' or '**Pickup**'.

{% hint style="info" %}
**Method** :&#x20;

* **Dropoff** - You will personally go to the nearby post office and send the item.&#x20;
* **Pickup** - The courier will send a vehicle to pick up the item at the location specified in your Location settings
  {% endhint %}

![](/files/vNNJgWxQMXlok1HCGm2z)

{% hint style="info" %}
**Note**: If you are using **Cash On Delivery (COD)** delivery, make sure you have selected the COD service type and turned on the '**Enable COD**' toggle.
{% endhint %}

<figure><img src="/files/WhMewIhW0XYkCKHoNP3V" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Usually, the **Pickup method** will be selected to make it easier for sellers.
{% endhint %}

6. When the **Pickup method** is selected, a schedule will be displayed for choosing the date of pickup by the courier. Click on the desired date and then click the '**Submit**' button. Refer to the image below.

<figure><img src="/files/LmBo0DYgwr9lUYZ68hpu" alt=""><figcaption></figcaption></figure>

7. After clicking the '**Submit**' button, your order will automatically receive a tracking number as shown in the image below.

{% hint style="info" %}
An **Airway Bill (AWB)** for this order has been automatically generated, and you only need to print the **AWB** from the **Delyva** platform.
{% endhint %}

<figure><img src="/files/o21IcxEDTN7Sf7g0Qk7Y" alt=""><figcaption></figcaption></figure>

8. After completing the '**Add Shipment**' process, check the **Delyva Dashboard** to ensure that the information that appears is the same.

![](/files/-MBlPN8_WNcfwtlueWnn)

9. **Update the tracking information** to the customer after the courier has picked up the item. **Click** on that order, and the display will be as shown in the image below. Next, click on '**Add Tracking'.**

<figure><img src="/files/aTPJ6KaspOVaZY2GIL59" alt=""><figcaption></figcaption></figure>

10. Click on '**Carrier**' and select the name of the **Carrier(1)** for that order, which was set during the Add Shipment process. Click the '**Save' button(2)**.

<figure><img src="/files/L6y2edTzdQi6Ox49ixM7" alt=""><figcaption></figcaption></figure>

11. When the '**Save**' button is pressed, your customers will **automatically receive their tracking number via email** from the Shoppego system. This tracking number will **also appear** on the **right side of your order** when it is saved.

<figure><img src="/files/Y1xJmZiu7VwK8wIwyXwj" alt=""><figcaption></figcaption></figure>

12. You can also check the orders list to see that **the tracking number has been assigned** to that order.

{% hint style="info" %}
Click on the **'i'** icon in the Fulfillment to **check the tracking number** for that order.
{% endhint %}

<figure><img src="/files/dB6BJxLn7QIPN2RzeJcs" alt=""><figcaption></figcaption></figure>

13. **To print the Airwaybill (AWB)**, you need to **log in to your Delyva account** and click on the printer icon to print the AWB.

![](/files/-MBlPjueEZZL-DnOIsfS)

14. Click on the **print icon** to **print this Airwaybill (AWB)** and display it on your parcel.

![](/files/-MBlPoIT8xIsmEUcxDMN)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

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```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
