# Configuration Error

You have an issue with the Purchase data on the ads manager account not the same as the actual order on the website?

## There are 2 main reasons this error can occurred.

### 1. Inaccurate data track

![](https://files.gitbook.com/v0/b/gitbook-legacy-files/o/assets%2F-M9wsSS6q4a48unw5U0k%2F-MBg49inzj0kiySnyO4V%2F-MBgA-voeVehpOQLt5NS%2F101202440_3016276721825043_4527256840342365154_n.jpg?alt=media\&token=4fa57c87-0c01-4ab9-88ec-5a9b071e6978)

Many people use **Purchase Count** in **ads manager** to **track purchases**. Actually, this method is <mark style="color:red;">**less accurate**</mark>.&#x20;

To acquire the **accurate purchase data** in the ads manager, you have to use **UNIQUE purchase data**. **Unique means**, Facebook will only take data from the purchaser whose IP address is **unique**. Even if the customer **refreshes** the **thank you page many times**, **unique purchase events** are still **counted as once** because they are from the **same IP/individual**.

### 2. Pixel problem <a href="#id-2.-pixel-bermasalah" id="id-2.-pixel-bermasalah"></a>

![](https://files.gitbook.com/v0/b/gitbook-legacy-files/o/assets%2F-M9wsSS6q4a48unw5U0k%2F-MBg49inzj0kiySnyO4V%2F-MBgBl2VF_xhMrUT0rVf%2F102706494_3016293158490066_4991672323695694068_n.jpg?alt=media\&token=9955d4a8-6174-460f-ade2-8e98471b1c2e)

### Additional Scenarios

There are still many who incorrectly **installed** or **incorrectly setup Facebook Pixel**. How to **troubleshoot**?&#x20;

* Go pixel manager events, test events. Enter the **website URL**. Run **one standard event** at a time from entering the **homepage, add to cart / initiate checkout** until purchase. **If all events** are **detected** **normally**. Your pixels are **OK**.&#x20;

Standard events trigger more than once / duplicated?&#x20;

* If this issue occurs, check on **Pixel settings -> Event Setup ->** Make sure you <mark style="color:red;">**OFF**</mark> "**Track events automatically without code**" This is a <mark style="color:red;">**setting that causes the issue of excessive data**</mark> that is purchase in ads manager more than the actual purchase and **it&#x20;**<mark style="color:red;">**will interfere**</mark>**&#x20;with the original code to track standard events**.

{% hint style="info" %}
**Pro tips**: If you want to test the pixel using the <mark style="color:blue;">**chrome extension pixel helper**</mark>, make sure to <mark style="color:red;">**disable the AdBlocker**</mark>**&#x20;(if there is one)**.
{% endhint %}

## Troubleshoot Facebook Pixel

If you have issues with your **Facebook Pixel** where your data is not tallying correctly, you can refer to the tutorial link below for troubleshooting steps:

<https://my.shoppego.com/courses/facebook-ads-essentials-2024/116>


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