# Contact

### Support Channels

We provide multiple support channels to ensure you get the help you need quickly and efficiently. Please refer to the categories below to contact the right team.

#### Enquiry — WhatsApp

For general questions, product information, pricing, or pre-sales enquiries, you can reach us via WhatsApp.

**Contact:**

* WhatsApp: [https://wa.me/60136353008](https://wa.me/60136353008?text=Shoppego%20enquiry%3A%20)

**Best for:**

* New user questions
* Plan & pricing enquiries
* Feature clarification
* General assistance

#### Technical — Live Chat

For technical issues or troubleshooting related to your store, please use our Live Chat support.

**Contact:**

* Live Chat: Available inside your dashboard ([Contact support menu](https://admin.shoppego.my/livechat))

**Best for:**

* Website errors or bugs
* Feature not working as expected
* Integration issues
* Account-related technical problems

#### Billing — Email

For billing, payment, or invoice-related matters, contact us via email.

**Contact:**

* Email: <hello@shoppego.com>

**Best for:**

* Payment issues
* Invoice requests
* Subscription enquiries

#### Tips for Faster Support

* Provide clear details of your issue
* Include screenshots if applicable
* Mention your store URL or account email


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